Policies and customer service.

Times and deliveries:

Mexicouture seeks to be a conscious consumption platform in which we celebrate "slow fashion". Most of our pieces are made on the spot, to order so there is no waste or overproduction. Because each piece is unique and handmade, there are different shipping policies for each one, each piece has a different delivery time, which will not be more than 20 business days in regular pieces, in PRE ORDER pieces the time will be longer , stipulated in the description of each piece. The delivery time is stipulated in the description of each piece, you will be followed up by email and we will always do everything possible to have it shipped within 5 days of your purchase. Once your part is ready to ship, we will send you a tracking number so you can track your package.


Orders received before 2:00 pm. They will be processed the same day, and orders received after this time will be processed the next business day. The customer will receive notification of their purchase and the time it is processed.

Orders will be processed Monday through Friday. Orders received on Saturday and Sunday and/or holidays will be processed the next business day.

The standard rate for domestic shipments is $150.00 pesos, for international orders $60 usd.

In international shipments, MEXICOUTURE does not cover taxes or customs fees imposed by each country at the time of importation. The customs policies of each country are different, so we cannot predict what that charge will be. Taxes regarding the purchase are the responsibility of the customer. For more information, contact your local customs offices.

Returns & Exchanges:

All changes and returns must be authorized by Mexicouture.

You have 3 calendar days after the part has been delivered by the courier to make a return. It is necessary to send an email to: atencion@mexicouture.mx indicating the reason for the return. For your convenience, you will be provided with a pre-paid UPS/DHL guide so that you can only print it and paste it on your package. The returned parts must be in perfect condition, new and with their corresponding labels. Once we receive the package to be returned, and its status is checked, your refund will be processed through the same payment method you used in 5 business days. NOTE: $100.00 will be deducted from your total refund as the cost of return.

This same policy applies in case of making a default return, which will have to be verified with images and description in an email during the first 3 calendar days after receiving the purchase.

*Shipping costs are not refundable.

You have 15 calendar days after the item has been delivered by the courier to make a size change. It is necessary to send an email to: atencion@mexicouture.mx indicating the reason for the change. For your convenience, you will be provided with a pre-paid UPS/DHL guide so that you can only print it and paste it on your package. The parts that you want to change must be in perfect condition, new and with their corresponding labels. Once we receive the package to be exchanged, the new part will be sent to you with a tracking guide in the same way as the initial purchase.

*There are NO exchanges or returns on custom-made pieces.

*There are NO exchanges or returns on swimsuits or underwear.



In compliance with the Federal Law for the Protection of Personal Data Held by Private Parties, MEXICOUTURE, S.A. de C.V., (hereinafter Mexicouture) informs you that Mexicouture is responsible for your personal data. The "User" may contact Mexicouture at any time through our email contacto@mexicouture.mx or directly at Ricardo Guiraldes 5235, Col. Jardines Universidad, Zapopan, Jalisco, Mexico.

We protect and safeguard your personal data to prevent damage, loss, destruction, theft, misplacement, alteration, as well as unauthorized processing of your personal data.


Information should be true and complete. The user will respond at all times for the data provided and in no case will Mexicouture be responsible for the veracity of the same.

The information requested from the user on the site www.mexicouture.mx is: Full name. Phones. Postal Address. Mail. Billing Information. Credit Card Data. Your personal data will be processed based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in terms of the Legislation. The confidentiality of your personal data will be maintained by effectively establishing and maintaining administrative, technical and physical security measures, to prevent its damage, loss, alteration, destruction, use, access or improper disclosure.


The acceptance of cookies is not a requirement to visit our page. However, we would like to point out that the use of the "cart" functionality in Mexicouture and order is only possible with the activation of cookies. Cookies are small text files that identify your computer to our server as a unique user when you visit certain pages on our site and that are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your internet protocol address, which saves you time while you want to enter our site. We only use cookies for your convenience in using Mexicouture (for example, to remember who you are when you want to modify your shopping cart without having to re-enter your email address) and not to obtain or use any other information about you ( for example segmented advertising). Your browser can be configured not to accept cookies, but this would restrict the use of our page. Please accept our guarantee that the use of cookies does not contain personal or private data, and that they are free of viruses. If you want more information about cookies, go to http://www.allaboutcookies.org, and for information on deleting them from your browser, go to http://www.allaboutcookies.org/manage-cookies /index.html. In the case of the use of cookies, the "help" button found in the toolbar of most browsers will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie or how to disable all cookies.


The requested information allows Mexicouture to contact users and potential customers when necessary to complete the purchase procedures. Likewise, Mexicouture will use the information obtained to:

• Seek an efficient service
• Inform about new products or services that are related to the one contracted or acquired by the client.
• To comply with obligations to our customers
• Report changes to our products or services
• Provide better customer service.

The personal or business data provided by the user will be part of a file that will contain your profile. The user can modify his profile at any time using his user number and password.


In our notification program of promotions, offers and services via email, only Mexicouture has access to the information collected. This type of advertising is carried out through notices and promotional email messages, which will only be sent to you and to those contacts registered for this purpose. You can modify this indication at any time by sending an email to atencion@mexicouture.mx. Offers from third parties who are our business partners may occasionally be included in the emails sent.


The area responsible for the handling and administration of personal data is: Customer Service, whom you can contact by email at atencion@mexicouture.mx, or directly at Ricardo Guiraldes 5235, Col. Jardines Universidad, Zapopan, Jalisco, México, PC. 45110.


As the owner of personal data, the "User" may exercise the ARCO rights (access, cancellation, rectification and opposition to the processing of their personal data), or revoke the consent that they have granted to Mexicouture, for the processing of their personal data. , sending your request directly to the Customer Service area through the email account: atencion@mexicouture.mx

Said request must contain at least: (a) name and address or other means to communicate the response to your request; (b) the documents that prove your identity or, where appropriate, legal representation; (c) the clear and precise description of the personal data with respect to which it is requested to exercise any of the ARCO rights, (d) the express statement to revoke your consent to the processing of your personal data and therefore, so that they are not used ; (d) any other element that facilitates the location of personal data. Your request must be accompanied by the reasons for requesting said revocation and an official identification of the data owner or his representative. Within a maximum period of 20 (twenty) business days we will attend to your request and inform you of its origin through the email from which the request comes. Mexicouture requests the user to update their data each time they undergo any changes, as this will allow them to provide an efficient and personalized service.


Mexicouture only makes data remissions to comply with the obligations contracted with clients. Mexicouture will only share data when it has been required by court order to comply with the procedural provisions.


When purchasing a product online, bank details will be requested for which we offer security and confidentiality of the data you provide, since we have a secure server under the SSL (Secure Socket Layer) protocol in such a way that the information you sent, it is transmitted encrypted to ensure its protection. To verify that you are in a protected environment, make sure that an "S" appears in the "httpS":// navigation bar. However, and despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; so once received, everything possible will be done to safeguard the information.


We reserve the right to make modifications or updates to this privacy notice at any time, to attend to new legislation or jurisprudence, internal policies, new requirements for the provision or offering of our services or products and market practices. These modifications will be available to the public through our website www.mexicouture.mx, privacy notice section.


This Privacy statement is subject to the terms and conditions of the Mexicouture website described above, which constitutes a legal agreement between the user and Mexicouture. If the user uses the services of the Mexicouture site, it means that they have read, understood and agreed to the terms set forth above.